Refund and Cancellation Policy

Consumer right of withdrawal

This section applies if you are a consumer in the European Union.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (AGAPIE ARISTOTEL-IOAN PERSOANĂ FIZICĂ AUTORIZATĂ; B-dul Bucureștii Noi, 136, parter, ap. 5, Sector 1, București, 012366, Romania; email office@postalrios.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the model withdrawal form below, but it is not obligatory.

You can also exercise your right of withdrawal online at https://app.postalrios.com/withdrawal ("Withdraw from contract here"). If you use this online feature, we will send you an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by email), including its content and the date and time of its submission, without undue delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Withdraw from contract here

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.

We calculate that amount for the days from the day your paid service became available to you (after we sent you your contract confirmation email), or the start of your billing period if later, until the day you tell us of your withdrawal: the monthly price multiplied by those days, divided by the number of days in that billing period, with each part priced at its own plan if you changed plan in that time. We deduct it from the reimbursement.

When you withdraw, we end your subscription so that it does not renew.

Before a consumer checkout, we ask you to request that your subscription start immediately and to acknowledge what that means for withdrawal. We keep a record of your request, its time and the wording version, linked to your checkout, and include it in the confirmation we email you.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

(*) Delete as appropriate.

1. Monthly subscriptions

Postalrios paid plans are monthly subscriptions. Your subscription renews automatically each month until you cancel. Before checkout, we show the price per month with its VAT status and ask you to confirm the automatic renewal.

By subscribing, you authorize recurring monthly charges for the selected plan until cancellation. New subscriptions use Stripe Billing; existing Clerk Billing subscriptions remain with Clerk until they end or are separately migrated.

2. Included usage and monthly resets

One successfully generated text version uses 1 credit. Each successfully generated image, including a regenerated image, uses 1 credit. A post with one text version and one image uses 2 credits.

Paid credits reset with the verified subscription billing period. Free credits reset one month after sign-up and end 2 months after sign-up. Unused credits do not roll over, cannot be transferred, and have no cash value.

Unused credits do not roll over, cannot be transferred, cannot be exchanged for cash, and do not reduce future invoices.

If you downgrade, cancel, or move to a free plan, future usage is limited to the new plan. Past unused credits from a higher plan do not carry over.

3. Cancellations

You can cancel a subscription at any time in Billing with Manage subscription, or by contacting office@postalrios.com.

Cancellation takes effect at the end of the current billing period and stops future renewals. You keep paid access until then, unless the account is suspended for misuse, fraud, chargeback, or legal or security reasons.

Cancellation does not refund the current billing period, except where you withdraw from the contract as described above, where the law requires it, or where we have agreed otherwise in writing.

4. Refunds

Apart from the right of withdrawal and your statutory rights, subscription fees are non-refundable and are not prorated, including for unused time or credits, forgotten cancellations or low usage.

If you are a consumer and the service does not conform to the contract, you have the remedies the law gives you, as described in the Terms of Service under Your statutory rights.

We may provide a refund at our discretion for duplicate charges, obvious billing errors, accidental duplicate subscriptions, or exceptional circumstances. Refund decisions do not create a right to future refunds.

5. Failed payments, disputes, and chargebacks

If a payment fails, is disputed, reversed, charged back, or marked fraudulent, we may suspend or restrict paid features until the issue is resolved.

Before filing a chargeback, contact office@postalrios.com with the account email, charge date, amount, and issue. This usually resolves billing mistakes faster and avoids account disruption.

6. Plan changes

For Stripe subscriptions, the hosted confirmation shows any immediate upgrade charge. Downgrades are scheduled for the end of the current period. Changing plans does not erase credits already used in an overlapping period. Existing Clerk subscriptions follow the terms shown in their billing controls.

If plan changes produce credits, invoices, or adjustments in the billing provider, those provider records control the payment calculation. Postalrios system records control product usage limits.

7. How to request help

For billing help, email office@postalrios.com with your account email, the charge date, the amount, and a short explanation. Do not send full card numbers or sensitive payment details by email.